The Back Office team ensures the smooth, accurate, and compliant functioning of all internal operations. They support front-end teams by managing data, finances, reporting, and administrative processes that are critical to business continuity and growth.

Key Objectives

• Maintain accurate records and operational data

• Ensure smooth processing of transactions and reconciliations

• Support Customer Support, Sales, and Management teams

• Ensure compliance with internal policies and regulatory requirements

Core Responsibilities

• Account verification (KYC) and document management

• Monitoring deposits, withdrawals, and settlements

• Daily, weekly, and monthly financial reconciliation

• User account management and status updates

• Maintaining logs, reports, and audit trails

• Managing vendor, partner, and affiliate records

Operational Processes

• Review and approve transactions as per policy

• Handle escalated cases from Customer Support

• Identify and report suspicious or fraudulent activities

• Coordinate with technical teams for system-related issues

Data & Security

• Ensure confidentiality of customer and business data

• Follow strict access control and internal approval workflows

• Maintain secure storage of records and backups

Reporting & Analysis

• Generate performance and financial reports

• Track KPIs, system health, and operational efficiency

• Provide insights to management for decision-making

Continuous Improvement

• Back Office processes are regularly reviewed to improve accuracy, efficiency, compliance, and risk management.

Collaboration

• Work closely with Customer Support, Sales, Finance, and IT teams

• Assist in process improvements and automation initiatives

Back Office